The Association of Inbound Operators of Mauritius (AIOM) was founded in 1992 to represent the interests of professional inbound operators and car rental companies.
Objectives
Highest Standards of Service
One of AIOM’s primary objectives is to help its members provide the highest standards of service to tourists visiting Mauritius. By setting and promoting industry benchmarks, AIOM ensures that tourists receive exceptional service, contributing to a positive experience that encourages repeat visits and enhances the island’s reputation as a top tourist destination.
Fair Dealing, Honesty, and Integrity
AIOM is committed to maintaining the principles of fair dealing, honesty, and integrity among its members. This commitment applies to both competitive relationships among members and their interactions with all trade suppliers. By fostering a culture of ethical business practices, AIOM ensures a fair and transparent business environment that benefits all stakeholders.
Advocacy and Representation
AIOM plays a crucial role in representing the interests of its members with the government and any parastatal statutory bodies. The association actively engages with these entities to ensure that the legislative and regulatory framework is conducive to the growth and prosperity of inbound operators and car rental companies. Through continuous advocacy and dialogue, AIOM works to create a favorable business environment that supports the sustainable development of the tourism industry.
Vocational and Management Training
To improve service quality and encourage staff development and professionalism, AIOM facilitates the provision of vocational and management training. These training programs are designed to enhance the skills and knowledge of tourism industry professionals, ensuring that they can meet the evolving needs and expectations of tourists. By investing in human resource development, AIOM contributes to the overall enhancement of the tourism sector’s quality and competitiveness.
Environmental Consciousness
AIOM assists its members in preserving the image of Mauritius as a desirable destination while operating within an environmentally conscious framework. The association promotes sustainable tourism practices that minimize the environmental impact of tourism activities. By advocating for eco-friendly initiatives and responsible tourism, AIOM ensures that Mauritius remains an attractive and sustainable destination for future generations.
Cooperation and Encouragement
AIOM actively cooperates with and encourages other associated organizations in their efforts to develop increased visitor numbers to Mauritius. By working together with various stakeholders, AIOM aims to create synergies that enhance the collective efforts to promote the island. This collaborative approach helps to maximize the impact of marketing and promotional activities, attracting more tourists and boosting the local economy.
In summary, the Association of Inbound Operators of Mauritius (AIOM) is dedicated to representing the interests of inbound operators and car rental companies. Through its focus on high service standards, ethical business practices, advocacy, training, environmental consciousness, and collaboration, AIOM plays a vital role in advancing the tourism industry in Mauritius. The association’s efforts contribute significantly to making Mauritius a preferred destination for travelers from around the world.
For a closer look at how hospitality supports inbound tourism, explore the ‘Association des Hôteliers et Restaurateurs’, uniting key players in Mauritius’ hotel and restaurant industry. Simply click on the link to read the blog.
